Arcage

1. Introduction

Arcage LLC ("Arcage," "we," "us," or "our") operates the arcage.space platform (the "Service"). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Service.

2. Information We Collect

Account Information: When you create an account, we collect your name, email address, and authentication credentials (managed via third-party OAuth providers such as Google).

Usage Data: We automatically collect information about how you interact with our Service, including pages visited, features used, search queries, and timestamp data.

Payment Information: Payment processing is handled by Stripe, Inc. We do not store your full credit card number. Stripe's privacy policy governs the handling of payment data.

Business Documents: Partners who register may upload business licenses, company logos, and related documents. These are stored securely on Cloudflare R2 infrastructure.

Communications: Messages exchanged through our in-app chat, RFQ system, and quote submissions are stored to facilitate transactions between buyers and suppliers.

3. How We Use Your Information

We use collected information to:

Provide, maintain, and improve the Service
Process transactions and send related notifications
Facilitate communication between buyers and suppliers
Generate AI-powered trend analysis and product recommendations
Verify partner identities and business credentials
Send service-related communications (account verification, order updates)
Detect and prevent fraud or unauthorized access
Comply with legal obligations

4. Data Sharing

We do not sell your personal information. We may share data with:

Service Providers: Stripe (payments), Cloudflare (hosting/storage), Supabase (database), Vercel (deployment), Google (authentication)
Transaction Counterparties: When you submit a quote request, relevant information is shared with suppliers to facilitate the transaction
Legal Requirements: When required by law, court order, or governmental regulation

5. Data Security

We implement industry-standard security measures including encryption in transit (TLS 1.3), encrypted storage, access controls, and regular security reviews. However, no method of electronic transmission or storage is 100% secure.

6. Data Retention

We retain your account data for as long as your account is active. Transaction records are retained for 7 years for tax and compliance purposes. You may request deletion of your account by contacting us at admin@arcage.space.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

Access the personal data we hold about you
Request correction of inaccurate data
Request deletion of your data (subject to legal retention requirements)
Object to or restrict certain processing
Data portability

To exercise these rights, contact us at admin@arcage.space.

8. Cookies and Tracking

We use essential cookies for authentication and session management. We use analytics to understand usage patterns. You may disable non-essential cookies through your browser settings.

9. International Data Transfers

Our Service operates globally. Data may be transferred to and processed in the United States and other countries. By using the Service, you consent to such transfers.

10. Children's Privacy

Our Service is not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page and updating the "Last updated" date.

12. Contact Us

If you have questions about this Privacy Policy, contact us at:

Arcage LLC
Email: admin@arcage.space